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Cut2Size Terms and Conditions

 

We’re excited about the opportunity to be your cabinet parts supplier. We understand that ordering custom products online can be overwhelming! Our goal is to make your experience as smooth as possible. Please read the following so you are aware of terms and conditions information.

Lead Times

Current lead time is 20 business days for all the doors and parts orders. Please allow 20 business days for all the cabinets with doors and parts orders.

Samples

Material samples can be ordered from Cut2Size website at any time. The samples will be shipped directly to the specified location.

Shipping

Orders over $200 include FREE Shipping within the Calgary area. You can see shipping charges on the Checkout Page once you enter your shipping address. Once your order is complete you will receive a notification that it is ready to be shipped, and the date and time will be confirmed with you.

Damage Claims

If after removing the packaging some damage is noted, contact Cut2Size representative within 24 hours. When contacting us to notify us of the claim, be sure to have Cu2Size order number, photos and any other information available to allow for a quick and proper claim. We will work with you to provide a replacement product or repair the existing product in a timely manner.

*Damage/de-lamination/defects to unseen items is not covered under warranty. This would include back of the cabinet backs, undersides of drawer boxes, back of cabinet case parts that are hidden after the cabinets are installed.

 Shortages or Discrepancies:

Please email Cut2Size if there are any shortages in your order. Replacements will be produced and shipped in a timely manner. Cut2Size is not responsible for costs/delays associated with missing or damaged products or for unplanned errors made in production, beyond the replacements themselves under the terms of this warranty.

Customer Mistakes

Mistakes may happen from time to time. Whether a cabinet door is drilled the wrong side for the knobs and pulls, or a simple measuring error requiring a new cabinet to be made. Cut2size will help correct all errors in a timely manner. Please email customer service as we would be more than happy to help.

Disclaimer

Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer's expense.

Finished end panels are ALWAYS required to cover the exposed sides of all cabinets sold on Cut2Size website. Our cabinets do not have integrated finished end panels, so you are going to see screw/construction holes, interior finish, etc, unless covered with a separate finished end panel (ordered separately from the cabinet).

We do not drill the doors and drawer fronts for knobs or handles. Obtain those locally and drill on site as needed.

We include all cabinet assembly screws needed to build the cabinets as ordered. We do not include screws for cabinet installation (i.e. screws that attach the cabinets to the wall studs).

To make sure the color of the material is what you would like to use for your project does match your expectations, please order the sample from Cut2Size before placing an order.

Refund/Return Policy

Cut2Size does not accept returns on custom cabinets due to customer errors (i.e. you get exactly what was ordered).

No hardware returns will be accepted, unless it is defective.

Refunds are not available for custom made products.

Changes to orders

Changes can be made to existing orders at the discretion of Сut2Size within 24 hours of the order being submitted. Requests for changes must be submitted via email. Phone changes will not be accepted. If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change. Changes to orders are not considered complete unless the customer has this new order confirmation.

Cut2Size strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.

Cancellation:

Orders can be canceled within 24 hours of the order being submitted. Cancellation requests must be emailed to info@cut2size.ca. Cancellation requests via phone will not be accepted. After 24 hours, the order cannot be canceled for any reason.

Payment

Payment for custom cabinet orders must be made when the order is placed via Cut2Size.ca. The credit card will be charged for the full amount when you place an order. Payment terms are non negotiable and are subject to change without notice. Cut2Size sells a fully custom made cabinet product that cannot be recycled nor re-sold to another customer once production starts, so no refunds can be issued after 24 hours from placing an order. (i.e. once we start cutting the order, we cannot make changes or re-sell already manufacture cabinets).

We accept the following forms of payment:

- Visa

- Mastercard

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account information.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that in our sole judgement, appear to be placed by dealers, resellers, or distributors.

Limited Warranty:

Cabinets products from Cut2Size are warranted to be free from defects in material and workmanship. If there is an issue with the actual material, panels material manufacturer warranty will be applied.

Doors, finished end panels, cabinet parts, etc over 24" wide and/or 80" tall are not warrantied against warping, or bowing. Doors that are warped at or less than 1/4" will be considered acceptable and therefore not covered under this limited warranty. Drawer fronts over 42" wide will not be covered under this limited warranty.

All the hardware is warranted by the manufacturer to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. These warranties are not transferable to subsequent owners. Warranty does not cover damage from misuse, abuse, neglect, improper storage, defects caused by installation or storage, or heat-related damage, normal wear and tear, or acts of God. Should defects in material or workmanship exist, Cut2Size will replace free of charge the defective material or component. Natural and environmental factors will affect cabinet products over time; therefore, Cut2Size cannot be responsible for replacement product that may not exactly color-match to the one installed before.